“C-O-F-F-E-E. Yep, all lowercase. No problem.”

Barbara forgot her password again. A year ago, I might have changed it to something new, but it just makes more work for me in the long run. She really does forget, so last time I just made it something I’d remember. Now, every few months, Barbara calls because her password doesn’t work. I’m not sure if she tries random passwords, and can’t remember, or if she spells it wrong once and assumes it’s broken. When I tell her her password is now “coffee”—she types it in, thanks me, and hangs up. Then she gossips to her neighboring teachers that the &#*(@ computers messed up again, and she had to lay the law down and get me to fix it.

Today’s episode was a little different, however, because…